Frequently Ask Questions
General
Do you offer Cash on Delivery (COD)?
Yes, we offer COD on all orders across India.
How long does delivery take?
Once your order is processed (within 2–5 working days), it usually takes 2–3 working days for delivery depending on your location.
How do I track my order?
Once your order is shipped, we’ll send you a tracking link via SMS or WhatsApp.
Can I place a bulk or wholesale order?
Yes, we accept bulk orders. Please reach out to us directly on WhatsApp for details.
Product Related
What materials are used in your jewelry?
Our imitation jewelry is made using high-quality base metals with gold-tone plating and is embellished with premium stones, beads, and pearls.
Will the jewelry cause any skin irritation or allergy?
Our products are skin-friendly and generally safe for most people. However, if you have a metal sensitivity, we recommend doing a patch test first.
How long does the gold-tone or polish last?
With proper care and storage, the polish can last for several months. Avoid direct contact with water, perfumes, and sweat to maintain its shine.
Are the stones and beads securely fixed?
Yes, all stones and decorative elements are securely placed and checked for quality before shipping.
Can I wear this jewelry daily?
While our pieces are designed for comfort, they are best suited for occasional wear such as weddings, parties, and festive events.
Is the jewelry heavy to wear?
No, our sets are designed to be lightweight and comfortable, so you can wear them for long hours without discomfort.
How should I store the jewelry when not in use?
Store your jewelry in a dry place, preferably in an airtight box or zip pouch, and away from direct sunlight and moisture.
Payment Related
What payment methods do you accept?
We accept all major payment methods, including:
1. UPI (Google Pay, PhonePe, Paytm, etc.)
2. Debit/Credit Cards
3. Net Banking
4. Wallets
5. Cash on Delivery (COD)
Do you charge extra for COD orders?
No extra charges for COD orders. You pay only the product price and applicable shipping (if below ₹400 order value).
My payment failed, but money was deducted. What should I do?
Sometimes payments may take a few minutes to reflect. If the amount is debited and you haven’t received confirmation, please contact us on WhatsApp at +91 88009 10348 or email jooltara@gmail.com with a screenshot of the transaction.
Can I pay using international cards?
We currently accept only domestic Indian payment options.